Shipping policy

Shipping Details

Once your order has been accepted, we aim to delivery your item(s) within 2 - 5 working days, fro customized products, it needs 7-10 working days more to produce, For bulk order above 1000 pcs, it might needs 10-15 more working days.

Production Time
Customize logo
7-10 days
customize packing
7-12 days
Customize color
20-25 days
Customize tube
30-35 days
For high season, please consult us for precise customization time.


You will receive an e-mail notification from us as soon as your shipment has been sent. You can also track and view orders at

Please be aware that all our items cannot be shipped to American Samoa, Guam, Marshall Islands, U.S. Virgin Islands, Palau or the Pacific Islands.

You are highly recommended to avoid using P.O Box address to receive the package.

Late/Lost Deliveries

If your delivery is late, please contact us with your order ID and tracking number which we sent you by e-mail. In the event of non-delivery we can only resend the the order or offer gift certificate after the Post Office classifies the parcel as wlost mailhy.

Please be noticed that the postal office always need few months to investigate the lost mail issue.

Please Note if no one is available to accept the delivery, the package will be returned to your local Mail sorting office.

Please double check the shipping information during checking out the shopping cart. Msmakeup cannot be held responsible for the late or loss of delivery, including Customs delay or detention, insufficient delivery address etc.

Delivery Time Charges (Speed Post Service)

Only 3- 7 working days to global countries for VIP shipping, about 7-12 working days for standard shipping.

According to your delivery time, you can choose VIP transportation or standard transportation.

The accurate shipping time depends on the destination, please Contact Us for details.